Who are Motivo?

Motivo is an AI-led insurance brand powered by 1st central, which means you can manage your policy with the help of Kai, our chat and voice AI agent. Kai can answer questions and help you make changes to your policy quickly and easily.

Kai is available whenever you need guidance or support, so in most cases you won’t need to speak to a human agent.

You can also manage your policy at any time through Your Account .

Kai, our virtual agent can:

• Complete the purchase of your quote

• Check, change and cancel your cover

• Make outstanding payments

• Answer questions about your policy

Motivo is powered by 1st Central, meaning all Motivo claims, complaints, and fraud queries will be managed by 1st Central.