My details have been used fraudulently on an insurance policy what do I do?
Whilst we do everything we can to prevent fraudsters, ID theft can happen. If your details have been used by a fraudster, we’ll do everything we can to protect you. Below, you'll find answers to some of the questions you may have if you’ve been impacted by ID theft.
What should I do?
If you have not made us aware that your details have been used fraudulently, please contact us on 0333 043 2050 and let us know you've been impacted by ID theft and we will get you though to the right person. Our counter fraud team is powered by 1st central.
Report the Identity theft to "Report Fraud", which is a reporting centre for cyber-crime and fraud. By reporting this it helps us to confirm this is a case of identity theft and enables for "Report Fraud" to build intelligence relating to fraud allowing law enforcement to link other cases together.
How have my details been taken?
=+( Why are they doing this?
=+( Can you give me any details from the policy?
=+( How can I prevent this from happening again?
Don't give your personal information to anyone unless you know who's asking for it
If you're unsure where an email, text or call has come from, contact the organisation directly
Be sure to shred any paper documents with your personal details on
If you use social media, review your privacy settings to make sure that only people you want to see your information have access to it.
Can't find the answer you're looking for?
Get the app.
-cropped.svg?language=en)