Your Account

The Motivo App

Everything in one place, the Motivo app.

Intelligent insurance, always within reach. Manage your cover, make changes and stay in control through the Motivo app.

You're only a few minutes away from getting started.

  • Download the Motivo Insurance app

    Find it in the App Store or Google Play, or use the links below.

  • Sign in or activate your account

    Use your existing login details, or set up your account if you haven't already.

  • Manage your cover in one place

    View your policy, make changes and access important information whenever you need it.

Download the Motivo Insurance app.

  • Your documents, always up to date
  • Payments under your control
  • Make changes, anytime, anywhere
  • Manage new and existing claims
  • Renew your policy

Answers to important questions.

Tell us what happened and we’ll point you in the right direction.

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Who are Motivo Insurance?

Motivo is an AI-powered insurance policy, which means you can manage your policy with the help of Kai, our chat and voice AI agent. Kai can guide you, answer questions, and help you make changes to your policy quickly and easily. Kai is available whenever you need guidance or support, so in most cases you won’t need to speak to a human agent.

You can also manage your policy at any time through Your Account. Kai, our virtual agent can: Motivo is powered by 1st Central and will look after Motivo's claims, complains and fraud questions.

How do I make a car claim?

If you need to make a new claim or notify us of an incident, you can register the details online via Your Account, or if you'd rather speak to us, just give us a call on {MotivoNumber}. The team are here to help 24/7, 365 days a year.

Try to call us from the scene of the incident if it you are safe to do so. If not, try to call us within 24 hours to avoid delays. This will create a more straightforward claim for you.

If you have been involved in an incident but you're not sure you want to claim, you will still need to let us know.

We will be able to talk you through your options and keep you up to date with any claim we may receive if there was someone else involved.

If you need to make a claim for damaged glass, you can via this link or you can call us on {MotivoNumber}

If you need to make a claim for a lost or damaged key, it's {MotivoNumber}

Can I add optional extras to my car insurance?

You can add extra optional cover to your policy any time during the policy year.

What optional extras do you offer?

  • Legal Expenses
  • Personal Accident
  • Hire Car
  • RAC Breakdown

We also offer Excess Protect, however this is only available as an optional extra when you first buy or renew your policy. It can’t be purchased part way through your policy term.


How do I make changes to my policy?

You can make these changes online!

It’s quick and easy to update your policy online. Simply follow these steps:

  • Log in to Your Account
  • On your dashboard, choose ‘Edit your details’
  • Update what you need and save your change


That’s it- you’re all set!

This is the best price we can offer based on the details you’ve given us.

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